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Activation Timescales

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There are several different timescales for activation of a new broadband service.

For a BT-based xDSL service:
  • 5 working days - This can happen on the same day as the phone activation as long as a SIM (simultaneous) order has been placed.

For a LLU-based xDSL service for broadband-only:
  • 5 working days

For a FTTP services:
  • 7-10 working days

These timescales are for new activations only. Migrations always take a minimum of 10 working days due to changes in the migration rules from June 2015.

Openreach will aim to complete the required work on the confirmed date in your order acceptance email. If there are any delays to this, we will let you know as soon as possible.

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