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Service Failure Compensation
March 2021
Support and Billing
care level
fault
Categories
7
Common Faults
6
— Broadband
1
— Telephone
8
Portal Features
16
Support and Billing
2
Hints and Tips
7
Networking
2
— Wireless
3
— Wired
20
Equipment
9
— Router Guides
3
— Router Statistics
7
— Router Firmware
4
Wiring
12
Telephone
12
— Features
Tags
1471
acr
activation
address
alarm
anonymous
attenutation
barring
billing
bqm
broadband
caching
caller display
caller id
calls
cancellation
card
care level
cease
DGA2231
diagnostics
direct debit
disconnection
divert
draytek
DWA0120
DWA0122
extender
fault
firmware
forwarding
hardware
hosting
hostname
invoice
ip
line rate
live
macos
mastercard
mct
mesh
migration
monitor
nameservers
nat
netmask
noise
ntp
openreach
overage
overdue
payment
paypal
phone book
ping
portal
powerline
pppoe
preconfigured
recursive
refuse
rein
reminder
reversedns
ring back
routed
router
setup
signal
socket
speed
speedtest
statistics
stats
status
subnet
sync
telephone
TG588
threeway
time
usage
vigor
visa
VMG1312
VMG8924
voicemail
waiting
wifi
windows
wiring
zyxel
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